Emphasizes proactive system monitoring and maintenance; makes recommendations and implements upgrades as necessary; provides accurate diagnosis and implements timely resolutions for infrastructure system problems.
Responsible for entire project life cycle (design, develop, edit, test, evaluate and launch) including designing training plans, developing storyboards, and implementing eLearning courses into the Learning Management System (LMS).
Systems Administration and Support: System administration of the multiple instances of the company sales automation tool (currently Salesforce.com) and multiple other sales distribution systems. Evangelize the users on the best use of the tools; raise identified issues, risks, and suggestions for improvements to Business Process owners.
In this role, the selected candidate will provide daily support of Manhattan WMOS and MIF integration interface to other enterprise systems; gain solid understanding of the business process, workflows and data.
As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager.