In this role, the selected candidate will improve customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner.
This position is responsible for building a bridge of subject matter expertise across the BIDW data portfolio from a technical perspective.This position will require knowledge in simple to medium data structures with the ability to do simple to medium data queries using various analytic tools.
In this role,you will be responsible for developing and writing SAP technical specifications translating business & functional requirements related to object dependency, material master, and bill of material for the sales and purchases of complex products sold by attribute as applicable/desired by business leveraging best practice framework.
In this role, the selected candidate provides first level assistance for defined problems and escalates tickets/calls as necessary; supports both internal and external users with technical and application issues. Monitors phone and email queues
Understanding and facilitating the integration of business processes, people, and relevant technology, in order to identify, configure, and communicate useful information, and to provide practical business counsel to support project teams across the enterprise.
Maintain uptime data, root causes for application outages. Application has a large customer base of 1500 users and 90,000 connected devices; monitor runtime application metrics and perfrom proactive maintenance as needed.