The Software Implementation and Support Specialist will support the eFiling system for internal court system personnel, court litigants, and for members of the public; product support will be provided in-person, over the phone, via email, or via live online chat.
The Business Analyst and Process Leader will be responsible for managing the Technical Training Operations Support Team and for providing essential financial and operational reporting to the Customer Technical Training organization.
In this role, the selected candidate will coordinates and provides support for Continuous Learning & Improvement for Technology Transformation; knowledge of Agile & Lean practices a plus. IT Background important.
In this role,you will be responsible for developing and writing SAP technical specifications translating business & functional requirements related to object dependency, material master, and bill of material for the sales and purchases of complex products sold by attribute as applicable/desired by business leveraging best practice framework.
The Support Analyst will trend the end user behavior, support issues, and remediation in an effort to identify ways to evolve the product or the support procedures to find continuous improvement for the end users.
This position is responsible for building a bridge of subject matter expertise across the BIDW data portfolio from a technical perspective.This position will require knowledge in simple to medium data structures with the ability to do simple to medium data queries using various analytic tools.
In this role, the selected candidate will develop and maintain positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
In this position, you will provide tier 1 helpdesk for all issues related to US Army Logistics Information Systems. Provide both functional and technical support to customers both locally and dispersed throughout the geographic area. Primary support will be over the phone or using remote desktop support; however, traveling to customer sites is required as needed.
In this role, you will prepare design documentation for the design projects assigned. Ensure that the scope and intent of the design architecture is clearly reflected and accounted for in the supporting documentation for the Developers. Prepare disaster recovery documentation.