The Application Support Engineer will make independent, creative, and technical contributions to managing and maintaining applications within the HSA Bank infrastructure. Configure, monitor and champion improvements in collaboration with application support peers, platform support and application development to ensure the integrity of the application environment (monitor performance, predict requirements, implement changes, etc.).
In this role, the successful candidate will provide support to customers of multi-platform production systems within client/server and mainframe environments communicate problems either orally or in writing to the shift supervisor or team.
The successful it support engineer will be responsible for utilizing his / her skills to provide assistance to the operations team in resolving technical problems within the fulfillment center that cover a multitude of technical disciplines.
In this role, the selected candidate will serve as a support arm to Implementation and Onboarding functions, as a technical consult for Sales, and as the escalation point for support cases requiring greater technical investigation.