Maintain uptime data, root causes for application outages. Application has a large customer base of 1500 users and 90,000 connected devices; monitor runtime application metrics and perfrom proactive maintenance as needed.
Serve as a computer technology expert for assigned functional applications to assist business lines with development and ongoing support. Provides project release direction and support including research, analysis, review, development, implementation and monitoring of new or revised systems.
Develops basic working knowledge of all Allstate personal lines product, price and risk management policy and processes and competitor intelligence tools and resources (including basic knowledge of underwriting systems and technologies).
Provide pricing support and reporting for Strategic Account Market Segments, Strategic Account customers, as well as other miscellaneous major pricing and profitability initiatives. Summarize and present key findings to internal stakeholders to facilitate the development of new strategies and/or tactics to improve profitability
Evaluates and analyzes a variety of financial results and indicators such as capital expenditures, depreciation, proposals, investment opportunities, rate of return, profit plans, operating records, financial statements, etc.
The Security Operations Center (SOC) Level I Analyst is responsible for monitoring multiple security technologies using the Security Information and Event Management (SIEM) tool to detect IT security incidents.
Provide ongoing and value-added operational risk consultation to LOB partners to influence process changes and management support with balanced and effective solutions. Prepare written analyses and reports to management and the Risk Committee of the Board.
Contribute as a global team member, or lead team member, to develop enterprise solutions. Represent the business by collaborating with all IT Teams (e.g. Infrastructure, Development, Service Desk) to ensure the solution meets business expectations.