In this role, the selected candidate will be responsible for increasingly rely on computer systems in all areas of their operations and decision-making processes. It's therefore crucial to ensure the correct running and maintenance of the IT systems.
In this role, you will provide technical support to customers via phone and email for Tripwire products: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow issue through to resolution or escalate if research exceeds 30 minutes.
The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines.
In this role, you will manage and apply policies such as Virus and Spyware Protection policies, Firewall policies, Intrusion Prevention policies, Application and Device Control policies, LiveUpdate policies, and Centralized Exception policies.
In this role, the selected candidate will manage ongoing projects to insure uninterrupted flow of technical information and development of future business; proactively work on projects in design stage to maximize sales opportunities.
In this role, the selected candidate will work with business owners to gather requirements, prepare functional specifications, form project plans and communicate progress throughout the software development lifecycle.
In this role, you will be responsible to work with a leader in the financial services industry, supporting applications that include online banking, bill payment, mobile bill payment, check imaging, and voice response (interactive).