In this role, you will be responsible for the end-to-end user experience from a variety of perspectives including the design and usability of internal/external interfaces and the quality of the solution being produced by the team.
In this role, you will have the proven ability to develop online and paper-based installation, configuration and business oriented application guides, that include subject matter context, technology specifications.
In this role, the selected candidate will coordinate upgrades and changes to user computing devices with management to minimize user impact; follow up, update, and escalate user reported incidents using help desk ticket system.
In this role, the selected candidate will assist in providing technical inputs to various system engineering processes including PKI, two factor authentication, Security information and event management
The Operations Support Analyst will provide immediate assistance (by phone) to traders, back office, support personnel and IT staff in an effort to achieve the highest customer satisfaction and minimize the impact of IT related problems.
In this role, the selected candidate will be responsible for increasingly rely on computer systems in all areas of their operations and decision-making processes. It's therefore crucial to ensure the correct running and maintenance of the IT systems.
In this role, the selected candidate will be responsible for managing all Tier 2 tickets to ensure timely resolution, and other critical processes in order to meet business system availability objectives.
In this role, you will provide assistance to all junior and senior systems analysts through training, education and mentoring processes with troubleshooting techniques when addressing problem issues that arise with the fuelsmanager® defense and third party software that are used by end users.