In this role, the selected candidate will ensure the highest level of communication with the customer to meet the companys contractual Service level Agreement (SLA) by providing regular updates with respect to progress of each incident, and quickly providing high quality, creative, and timely solutions in a professional manner while demonstrating the highest level of customer service.
In this role, the selected candidate will facilitate resolutions with the companys customer contacts and with other members of the comapny's organization (sales, services, product house, etc.) as necessary in the course of problem resolution.
The Consumable Product Specialist will be responsible to maintain and increase all ASP consumable product sales in a manner consistent with company goals in the assigned territory. Collaborate closely with the Account Managers in order to achieve positive results for the customer.
The ideal candidate will be able to receive escalations from Level 1, perform fault isolation, perform incident support as well as facilitate change related requests using documented processes and procedures.
In this role, the selected candidate will identify projects, develop business cases, and manage aspects of projects from concept through to implementation meeting digital product asset business initiatives.
In this role, you will develop comprehensive KPIs and plans to track performance / progress on service metrics and initiatives (e.g., Refunds, Changes, Same Day Confirm, Flight Status, Seat Changes / Information)
In this role, you will work closely with our Product Managers, IT developers, UX designers, and cross-functional commercial and operational business teams to successfully drive, execute and deliver on initiatives.
In this position, you will collaborate with key stakeholders to gather and develop requirements. Requirements, assessment, and solution recommendation that meet business needs in alignment with ADP standards and strategic direction.