In this role, you will be responsible to utilize market research, customer and agent feedback, web analytics data, and industry trends to understand customer needs, discovering competitive and functional gaps and identifying new opportunities to ultimately define a product.
In this role, you will be responsible for continuous optimization of Delta's revenue products and measuring the success of initiatives in terms of revenue, customer and agent satisfaction and reduce call handle time.
In this role, the selected candidate will identify projects, develop business cases, and manage aspects of projects from concept through to implementation meeting digital product asset business initiatives.
In this role, you will utilize market research, customer and agent feedback, web analytics data, and industry trends to understand customer needs, discovering competitive and functional gaps and identifying new opportunities to ultimately define a product roadmap.
In this position, you will collaborate with key stakeholders to gather and develop requirements. Requirements, assessment, and solution recommendation that meet business needs in alignment with ADP standards and strategic direction.
In this role, you will be responsible to manage, own, and drive to completion dns/dhcp service requests and projects. Assist in establish performance baseline, capacity thresholds, correlate events, and define monitoring/alerting criteria for dns/dhcp/ntp services.
In this role, you will receive and review complaint emails from shippers and UPS managers to eliminate and resolve concerns arising from various issues (e.g., shippers documents not being properly imaged, incorrect billing, etc.).
The ideal candidate will be able to receive escalations from Level 1, perform fault isolation, perform incident support as well as facilitate change related requests using documented processes and procedures. Responsibilities will include escalating business impacting incidents according to documented escalation guidelines. Good written and verbal skills will aid in inter-team communication and provide a seamless customer support experience.
In this role, you will ensure file systems are under threshold, determine top system performance consumers and perform basic troubleshooting of all UNIX / LINUX servers deployed in our store, non - store and data center environments.
In this role, you will ensure the highest level of communication with the customer to meet Verints contractual Service level Agreement (SLA) by providing regular updates with respect to progress of each incident, and quickly providing high quality, creative, and timely solutions in a professional manner while demonstrating the highest level of customer service.