The PM/BA will partner with the Implementations Manager, Marketing, Sales resources and various other functional areas of the organization to successfully deliver implementation projects of varying degrees of complexity.
In this role, the selected candidate will work with the Business Review Leaders and other internal departments to improve product, service and/or program business processes. This role is the escalation point for both internal and external client issues.
In this position, you'll be responsible for the successful planning, coordination, and implementation of projects to ensure business goals and objectives are accomplished within designated time frames and budgets.
In this role, you will be responsible for leading a team of Client Support Specialists and/or Team Leads to deliver the highest level of customer support by creating fast, accurate, and effortless resolutions to client concerns.
The Client Manager (CM) is the primary field-based role in the sales organization. The CM has ultimate account responsibility and the key focus is around analyzing the clients situation and business requirements through awareness, empathy and good questioning.
In this role, you will be responsible for building strong relationships with customer accounts resulting in deep market penetration within a specific division and/or geography. This person will assist with field education on client brand essentials, existing and new product lines.
In this role, the selected candidate will create project plans, including deliverables, activities, timeliness and budgets; manage all project phases, including initiation, planning, execution, monitoring, control and closure.
In this role, you will determine the appropriate analysis and data conversion methods to ensure correct and timely set up of products and features. Adheres to project management standards of overall methodology, tools and implementation processes.
The Client Contact Center Finance Manager is responsible for monitoring, updating and reporting the financial status of Client Contact Center; monthly analysis on agent productivity, particularly for offshore vendors.