Provides leadership and support to team of bankers, providing direction, advice, counsel and support to ensure the best customer experience, sound risk management, and continued business retention and growth.
The Sr. Relationship Manager (RM) is responsible for managing a portfolio of commercial relationships who require financial services and products to meet their needs. In addition to being the primary point of contact and key financial advisor for the client, the RM is accountable for relationship selectivity, acquisition and deepening existing relationships through cross-selling, driving relationship profitability and satisfaction.
In this role, you will focus the majority of their time deepening relationships by connecting customers to sales specialists and offering appropriate financial solutions and services to both individual and small business clients.
Develop strong relationships with client by researching and understanding their business needs, responding to client concerns and problems and acting as the liaison between the client and internal departments.