Responsible for building out CMS back - ends, creating complex web and mobile applications, integrating with external APIs and building internal tools. We've got a great in-house development team that loves exploring new technology and putting it to use for our clients.
There are multiple projects that the candidate will be working on, including but not limited to our public facing website, applications for the various units such as Telecom, GUFPA, FACTS, Gas, Electric, and etc.
Conduct root cause analysis and provide actionable and high-value solutions to reported incidents with a combination of data analytics, business acumen, technical expertise, product features, and sound judgment.
Designing, coding, testing, debugging, and documenting moderately complex application solutions that meet defined business requirements and meets the enterprise performance and architecture standards. This includes but is not limited to customized coding, software integration, analysis, configuring solutions.
The successful candidate will operate in a fairly complex, fast-paced environment requiring a strong understanding of the manufacturing process and experience architecting and developing ASP.NET C# applications and integrating with other systems such as ERP systems (SAP).
This position provides the opportunity for the individual to be involved with the integration of a locomotive based computer system to back office systems via a vendor provided Asset Management product.
The Customer Support Representative will help to resolve customer issues by responding via phone and email to client inquiries. The ideal candidate will have good business acumen, excellent communication skills and a proven track record for consideration.
Respond and engage on all incoming customer inquiries with a sense of urgency. Prioritize cases according to our severity descriptions. Quickly transition Critical/Pre-Critical/Quartile 1 customer cases to Tier 2 Engineers.
This position is responsible for operating Linux based infrastructure and applications and providing basic customer support outside normal work hours. This role may be a 2nd shift, 3rd shift, or weekend shift role to support 24/7 support operations.