In this role, you will be responsible for configures and installs computer hardware and software. Manages inventory control of IT equipment and supplies. Upgrades hardware and software components. Maintains IT hardware asset and software tracking. Remains abreast of changes in user and sys
Proactively identify and suggest areas for improvement. Assist with preparation and/or updates necessary to meet customer needs. Post documents according to defined process. Develop and maintain knowledge base articles via support portal for internal and external customers. Excellence in written case documentation is expected.
The Project Engineer is responsible for overall contract administration and project management of new equipment orders and ensuring compliance to contractual terms and conditions while meeting customer performance expectations in accordance with company policies and procedures.
The successful candidate will work as part of a team comprised of a project manager, business analysts, developers and customers to provide analysis, software development lifecycle support and change management support on various applications assigned to the System Support Center.
Working from a customer-generated request, manipulate and transfer digital data, perform quality checks on all media to ensure data integrity, confirm shipping address and prepare associated forms, and package the media for mailing to customers locations worldwide.
The Application Support Engineer will be part of an integrated Operations & Sustainment team providing critical 24x7 mission support to our customer and will interface with engineering resources located at other facilities and is responsible for the day-to-day operation of the customer application and monitoring/investigation of segment interfaces.
In this role, you will be responsible for the analysis, troubleshooting, support, consultation and review of customer support practices related to new technology and services in a customer facing environment.
In this role, the selected candidate will be able to handle most of basic to advanced calls in User, group management, system start-up, service modification, Crontab entries, ACL modifications, file system management, root & OS backups.
Lead in Business Operations efforts (speed to resolution, bridging the gap between business partners, developers, SLA management, and key support teams. Lead activities for Continuous Delivery / Continuous Improvement, automate existing technical processes, enhanced monitoring, and identify efficiencies for Core Services.