Provides level one troubleshooting. Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem.
Lead the solution design, integration and evolution of delivery enablement automation capabilities that play a key role in supporting Mastercard's transition to a Continuous Delivery model for business application services.
Work with Simulator supplier to perform testing prior to delivery to Boeing on flight simulator to ensure quality is high. Perform testing on simulator once converted from a 737 to a P-8 to ensure the simulator functions as per the aircraft in a Level D environment
Resolve technical issues within Tier 3 scope of guidelines and escalate issues according to procedural documentation and training; delivers quality products and/or services that improve the client experience.