Consult with IT architecture team on solution architecture and identifying key areas of impact; work closely with development, testing and subject matter experts during the entire life-cycle of the project.
Provides level one troubleshooting. Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem.
Work with Simulator supplier to perform testing prior to delivery to Boeing on flight simulator to ensure quality is high. Perform testing on simulator once converted from a 737 to a P-8 to ensure the simulator functions as per the aircraft in a Level D environment
The successful candidate will demonstrate a passion for customer service, flexibility, team-player attitude, and excellent communication skills. The IT organization offers a challenging environment focused on teamwork and delivering value added solutions for the organization.
Resolve technical issues within Tier 3 scope of guidelines and escalate issues according to procedural documentation and training; delivers quality products and/or services that improve the client experience.
The Salesforce Systems Analyst will work closely with clients and management to analyze and report significant data relating to daily workflows. Will work collaboratively with project managers, developers, and system administrators to implement CRM customizations and solutions.