The successful candidate will work as part of a team comprised of a project manager, business analysts, developers and customers to provide analysis, software development lifecycle support and change management support on various applications assigned to the System Support Center.
In this role, the selected candidate will work with a variety of IT and business groups to analyze, trouble shoot, and develop technical requirements while maintaining excellent business relationships.
The Application Support Engineer will be part of an integrated Operations & Sustainment team providing critical 24x7 mission support to our customer and will interface with engineering resources located at other facilities and is responsible for the day-to-day operation of the customer application and monitoring/investigation of segment interfaces.
Lead in Business Operations efforts (speed to resolution, bridging the gap between business partners, developers, SLA management, and key support teams. Lead activities for Continuous Delivery / Continuous Improvement, automate existing technical processes, enhanced monitoring, and identify efficiencies for Core Services.
In this role, the selected candidate will be able to handle most of basic to advanced calls in User, group management, system start-up, service modification, Crontab entries, ACL modifications, file system management, root & OS backups.
Proactively identify and suggest areas for improvement. Assist with preparation and/or updates necessary to meet customer needs. Post documents according to defined process. Develop and maintain knowledge base articles via support portal for internal and external customers. Excellence in written case documentation is expected.