The Field Engineer candidate will provide USCIS user support at remote locations on assigned open tickets and work in collaboration with the Service Desk. The Field Engineer is responsible for resolving customer affecting technical issues in a timely fashion in order to maintain customer satisfactions.
The Field Engineer candidate will provide user support at remote locations on assigned open tickets and work in collaboration with the Service Desk. The Field Engineer is responsible for resolving customer affecting technical issues in a timely fashion in order to maintain customer satisfactions.
As a Field Service Engineer, you will work at a variety of labs, so having a solid understanding of Agilents portfolio, and continuously learning about new instruments, software and consumables, is key. Applying your creativity, complex problem-solving skills, and can-do attitude is essential. Compliance and reporting are also important responsibilities, such as documenting and ordering components using a variety of databases. Having a natural instinct to deliver the highest-levels of customer service is vital.
The primary function for this position will be providing product demonstrations and seminars, applications training and assay optimization in support of the companys Cytation instrument product line as well as scientific and technical assistance to our Applications and Product Management teams.
The Field Service Engineer is responsible to travel to customer locations to install, maintain and support Packsize equipment as well as build and maintain customer relationships by effectively servicing the equipment.
The selected candidate will provide software and application development and user support for an established high-visibility client's enterprise Web application and other software development projects. Develop new applications written in Java and leverage traditional RDBMS systems, including Oracle or NoSQL databases, such as Apache Accumulo and MongoDB.
In this role, the selected candidate will provide all data to build costs proposals for both commercial and new business and will function as both internal and external lead in delivering an accurate proposal in a timely manner.