In this role, you will be responsible for the analysis, troubleshooting, support, consultation and review of customer support practices related to new technology and services in a customer facing environment.
In this role, the selected candidate will be responsible for processing customer orders, maintaining customer relationships and providing required documentation to ensure receipt of goods and payment of invoices.
In this role, you will be responsible to establish, maintain and develop strong relationships with customers in key accounts. Deliver patient information, product information, co pay cards and patient starter kits to key offices and pharmacies.
Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries.
The Service Desk Analyst provides support for basic incident resolution and requests reported to the division service desk. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components.