The Data, Reporting, and Technical Analyst works closely with the functional owners, other members of the IT function, and vendor / contract resources to ensure that the business applications and related tools meet the business units requirements for data access and reporting within and beyond standard capabilities.
In this role, the selected candidate will provide Tier 1 and 2 support in a call center environment with the goal of first call resolution; troubleshoot remote hardware problems including network configurations and peripheral set up.
In this role, you will continue to power an ever-changing business landscape. Were looking for people who bring new ideas and passion to their work, who challenge the status quo, who are driven to help our customers meet their goals, and who are ready to thrive in a career ripe with opportunity.
In this role, the selected candidate defines and performs systems analysis and development tasks to improve workflow and operating efficiency; makes recommendations to standardize procedures and processes and to introduce new technology or improve existing technology.
The Field Support Analyst is responsible for installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance at the plant facilities.