Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions.
In this role, the selected candidate will
provide first level support for internal company employees as well as external customers; responsible for problem recognition and resolution, often using specialized help desk computer programs and databases.
The Customer Service Representative (CSR) is primarily responsible for cultivating customer relationships with current / potential company customers by utilizing in-depth knowledge of company products, capabilities, systems and procedures.
The ideal candidate will have previous help desk / remote support experience, but also love working in a team environment, solving problems collaboratively, and helping clients better understand their technology.
This position requires individuals to be focused on providing excellent customer service, be detail-oriented and have the ability to demonstrate multi-tasking using multiple computer systems and applications open on the desktop while retrieving information from one to complete fields in another.
Conduct sales visits to customer locations. Duties include meeting with key contacts (Administrator, Executive Director, Director of Nursing, Business Office Manager) at group customer locations to reinforce and sell company value prop, facilitate on-boarding and initial customer location ordering , support key sales initiatives as directed by National Account Managers, manage utilization and formulary adherence, particularly with customers using pricing models and support company Brand and other product conversions.
In this role, the selected candidate will be responsible for developing and qualifying leads within respective territory to drive additional sales opportunities through cold-calling and lead generation campaigns.