The position is the internal sales team support for the application of category management principles to business issues, identifying business opportunities and providing an assessment of the sales controllables, including promotion, pricing, and assortment.
The Business Systems Analyst is responsible for working with stakeholders to elicit, analyze, specify and validate business and solution requirements to meet business needs. Must be able to work with a diverse stakeholder group, identify areas of contention and create a shared understanding between the customer community and the solution delivery team while maintaining alignment with Business and IT Strategies.
In this role, the selected candidate will work with business process owners to develop robust and complete technical specifications; articulate design options with functional and technical counterparts.
This role will be in support of the Reporting and Analytics team. This team is uniquely placed as it supports nearly every initiative of Best Buy through the critical collection and delivery of data through various industry leading technologies.
The Speech Analytics Business Analyst role will work to improve the Ameriprise service experience using software/technology including NICE speech analytics. Support the design and execution of an effective speech analytics approach to provide the business insight into the effectiveness of the contact center and current trends related to the voice of the customer.
In this role, the selected candidate will design solutions required for specific functionality gaps or application integrations; prepare detailed requirement specification documents and functional specification documents to communicate the business requirements to the IT development/programming group.
In this role, the selected candidate will perform routine reporting and analysis resulting in recommendations for the business unit based on their needs for major and minor process improvements, small to medium projects within business unit.
In this role, the selected candidate will partner with key stakeholders to identify requirements and drive process and system configuration; design solutions required for specific functionality gaps or application integrations.