The Technical Support Representative (Grippers) is responsible for providing customer application assistance, technical support, proposal drawings, quotations and special designs or modifications to existing products via phone or email including inside/outside sales and customer service.
Their primary role will be helping the lead ASIS calibrators by taking on vehicle retrofit/repair garage work order coordination along with helping with instrumentation ordering/installation, trip support, new car acquisition, scrapping cars, calibration validation and data collection.
The Application Analyst Contractor backfill will perform several critical planning and proactive activities to include but not limited to PC & FMS change management, TVM coordination, RSLinx patches & version upgrades, AOS On Call support, AOS group Change support, E1 & E2 on call & Incident & Service request Tickets.
Successful incumbents have strong functional and technical skills, can learn automatically or concurrently with other actions, are effective problem solvers, organized, inform as needed, action-oriented, display strong written communication skills, customer focused and strive for self-development.
Leads the collaboration with business customers to define scope for new projects, communicate the business vision, documents risks and assumptions, develop the delivery approach, and estimates cost and timings.
The Application Analyst will perform several critical planning and proactive activities to include but not limited to GMPC & FMS change management, TVM coordination, RSLinx patches & version upgrades, AOS On Call support, AOS group Change support, E1 & E2 on call & Incident & Service request Tickets.
The Technical Business Analyst working with and advising business clients on future and current technology opportunities to support business needs, as well as assisting in the facilitation of the IS project portfolio (labor, hardware, software) related to the associated client's IT portfolio.