Support the pre-sales cycle and overall account strategy in close coordination with the account manager(s) through presentations, demonstrations, managing customer evaluation projects etc. Drive the growth of ETAS big data business through the identification of customer needs, proper positioning of ETAS solutions, and demonstrating a good understanding of the commercial side of each opportunity.
Maintaining daily communications with customers to ensure resolution and proper follow-up,leading to customer satisfaction. Utilizing the escalation process to resolvecustomer service delivery issues and conducting rootcause analysis that will lead to effective problem solving.
The Deployment and Services Engineer role is responsible for supporting the pre- and post-sale project deployment engineering, the Monitoring and Maintenance process and the deployment engineering processes for the sale and deployment of advanced Distributed Antenna Systems (DAS) Wi-Fi, Point-to Point and other communication systems to operators and enterprise customers throughout RF Connects customer area.
Lead and manage technical interaction with customers including providing technical presentations, introduction of new solutions, driving the resolution of critical customer issues and tracking open/closed action items.
Develop and establish strong cooperative relationships with all levels of the customers' regional organization and departments. Drive timely, productive and effective resolution of customer issues including but not limited to PCN notification, product updates, failure analysis and product shortages.