The Training Manager, Access Services, will be responsible for ensuring that program operational staff have functional knowledge of the case management system and processes, holistic understanding of the reimbursement landscape, and exhibit exceptional customer service and objection handling skills. Primary focuses will be on assessment, development, and implementation of learning systems/curricula to support the Access 360 team.
Ensures that all tickets are addressed at the highest level and, when necessary, to develop and communicate strategies to best contain the number of tickets generated by the user base (e.g. system outage alerts, et al).
In this role, the successful candidate will provide input to senior leadership in the development and administration of training and development programs and assist in the development of strategic plans.