The successful candidate will also support strategic planning by working with the Client Executives and Product Managers to define future directions and build appropriate plans that meets aggressive goals.
The Informatics System Support Engineer serves as the Informatics Subject Matter Expert (SME) for assigned Informatics solutions, and will be accountable for service readiness and product life cycle management of these products to meet all functional and business objectives.
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$90K to $150K -Silver Spring, MD
The contractor shall diagnose and maintain automation, communications and VTC systems. Services can range from the installation of boards, replacing hard drives, replacing CD-ROMs, maintaining printers, Local Area Network (LAN) topology troubleshooting and other requirements.
In this role, you will have proactive attitude, strong customer service skills, and the ability to integrate into an existing technical team comprised of contractors and government customers are required.
The selected candidate will provide technical leadership in the pursuit of complex VTC and related network technology projects. General analyses on network interoperability topologies, technologies, interfaces, and protocols.
In this role, the selected candidate will diagnose and corrects routine security issues in addition to maintaining associated security controls such as antimalware solutions, system policies, procedures, authentication, and authorization controls.
In this role, you will support NWS Network Control Facility (NCF) monitoring and control functions, including diagnosing and correcting site processes, interface system issues, wide area network (WAN) and satellite broadcast problems.
In this role, you will support deployed customer processing systems, focusing on system operations, troubleshooting and maintenance. The candidate will also support system integration, upgrade, and deployment activities.
The selected candidate will work closely with various technical teams to ensure knowledge
transfer of the customer¹s networks, issues, teams, and solutions. Keep management informed of all sensitive issues.
The selected candidate will provide feedback to product line management and engineering to improve the competitive positioning.Develop and conduct technical field training for Juniper sales teams and customers.
The selected candidate will provide necessary support to the Service Managers for high profile technical escalations.Develop and maintain skills in his/her core products and technologies, and highlight any need for training as the customers networks evolve.