The Sr. Manager of Collaboration Services will be responsible for the vision, architecture, design, and operations globally for all corporate and retail locations. The Manager will ensure high-availability, reliability, availability and optimization of all collaboration services and applications.
The Manager of Intermediary Client Services is responsible for managing a team Client Service Managers who partner directly with National Account Managers to retain and grow account relationships across more than 90 complex, high touch relationships.
The Professional Services Project Manager focuses on implementing customer projects to include preparing statements of work, validating estimates, tracking and assigning technical resources, managing project timeline and deliverables, and providing status reports and updates to stakeholders. The Project Manager leads a team of analysts & engineers by establishing team goals, ensuring productivity, prioritizing work, and managing to established deadlines.
Responsible for providing staff support in planning and organizing implementations and committees in accordance with the Ambulatory Services Administrator and Assistant Administrator and departmental Clinic Managers, Assistant Administrators, Administrators and other staff.
Coordinate with Leadership & Development personnel to initiate and sustain effective sales channel training and development programs; develop annual sales channel budgets and monthly forecasts for sales performance expectations, commissions, expenses, and other special projects.
The Manager, Network Services is responsible for management, oversight, and support of the Network Services team within Information Technology. The Network Services team provides design, installation, configuration, administration, and maintenance activities for all data, voice, and video network services.
The Technical Solution Manager (TSM) will be responsible for the overall design and implementation of technical solutions that lead to the desired outcomes as defined in Project charters and articulated by Project Sponsors and Business Owners.
Ensures that all tickets are addressed at the highest level and, when necessary, to develop and communicate strategies to best contain the number of tickets generated by the user base (e.g. system outage alerts, et al).
The Training Manager, Access Services, will be responsible for ensuring that program operational staff have functional knowledge of the case management system and processes, holistic understanding of the reimbursement landscape, and exhibit exceptional customer service and objection handling skills. Primary focuses will be on assessment, development, and implementation of learning systems/curricula to support the Access 360 team.