As a Senior Director, manages a team of two Program Directors and two Senior Business Systems Analysts and the relationship with business discipline lead(s) to plan technology investments, develop technology strategy/roadmaps, uncover solutions, inform demand management and address escalations.
In this role, the selected candidate will manage all aspects of the companys technology procurement and asset management processes, responsible for both interfacing internally and externally with key providers.
In this role, you will manages continuous improvement program to improve quality, consistency, and client satisfaction. Provides thought and application leadership for the contact center application suite and the integration into other platforms to support a multi-channel customer experience.
This position is responsible for operational support for our Network environments and is accountable for establishing management level relationships and partnering with all Business disciplines, other International teams, outsourcing vendors and external suppliers to define operational standards.
In this role, you will create and drive an IT Operating Model with serves as the key methodology for how work is done - everything from business engagement, architecture, business commit, design review and post project assessment.
Manage information technology infrastructure projects from inception to completion including regular status reporting, budgeting, technology testing and selection, contract management, implementation, service agreements, managing vendor relationships and invoice processing.
In this role, the selected candidate will lead the business planning and modeling phases for proposed initiatives with an understanding of priorities and the abililty to clearly articulate IT capabilities.