In this role, you will perform full life cycle support to the customer on complex data systems and networks, provide solutions to the customer applying expertise with systems engineering and networks/components to support.
In this position, you will provide user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation. Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.
In this role, the selected candidate will resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
In this role, the selected candidate will be responsible for the Phone technical support for multi-axes CNC equipment; Customer Training; Spare parts ID and recommendation; Recommend field service; Technical Documentation and Information Management.
In this role, you will be responsible for providing technical field support on-site for military vehicle installations, commercial off-the-shelf equipment, mechanical, and wiring. The selected candidate will be performing diagnostics, conducting technical analysis of product implementations in accordance with customer specifications.
In this role, you will be responsible for
support, and in-field customer engagementsupport. CSRA will be the first point of contact for IT problem resolutionshelping to increase user satisfaction, reduce resolution time, and consolidateand standardize remote and in-field customer support at the enterprise level.
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$90K to $150K -Silver Spring, MD
The contractor shall diagnose and maintain automation, communications and VTC systems. Services can range from the installation of boards, replacing hard drives, replacing CD-ROMs, maintaining printers, Local Area Network (LAN) topology troubleshooting and other requirements.