Job Market Guide: Technical Support Analyst jobs in MA

Competition
Desired Skills
Years of Experience
Years of Experience distribution graph for Technical Support Analysts in MA. Technical Support Analysts in MA have between ${} and ${} years of experience, averaging $${} years of experience.

44 Technical Support Analyst jobs in MA

Andover, MA
Communicate with team on required documentation and program level procedures. Coordinate the project training plan and ensure compliance with requirements.
industry
Business Services
experience
Less than 5 years

Marlborough, MA
Develop both functional and technical knowledge of the space management application suite
industry
Electronics
experience
Not Specified

Boston, MA
Provide outstanding technical assistance to our customers through live troubleshooting and problem isolation.
industry
Retail / Diversified
experience
Less than 5 years

Westborough, MA
Respond to all technical support tickets via telephone or web. Find technical resolutions to unknown or new scenarios.
industry
IT Consulting/Services
experience
Less than 5 years

Compensation Estimate

What's a Compensation Estimate?

To help you find the most relevant jobs, we've come up with an approximate compensation for this position. This is based on similar jobs with compensation posted.

$45K to $75K - Southborough, MA
In this role, the selected candidate will assist the QA department in product testing; contribute to written documentation (Knowledge Base); provide occasional training for internal employees and externally for clients.
industry
Software
experience
Less than 5 years

Boston, MA
Provide an advanced level of research support including execution of key project tasks (e.g., data collection, tool design, or analytic tasks) within an area of substantive training or experience required by the research project.
industry
Consulting
experience
Not Specified

Boxborough, MA
Able to provide 2nd/3rd level technical support on a worldwide basis to customer sites where Cisco Voice Routers and other Multi-service devices are deployed.
industry
Networks
experience
Not Specified

$70K - $71K - Brookline, MA
Looking for a new to help maintain their Dynamics NAV system to assist in configuration, troubleshooting, setup, and reporting.
industry
IT Consulting/Services
experience
Not Specified

Southborough, MA
The selected candidate will maintains client confidence and protects operations by keeping client and clients employee information confidential.Makes customers and their needs a primary focus of ones actions; developming and sustaining productive customer relationships.
industry
Information Services
experience
Not Specified

Wilmington, MA
Experience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc; experience with VMWare or other server/desktop virtualization platforms and management.
industry
Consulting
experience
Not Specified

Chelmsford, MA
Provide technical support to customers and resellers over email, phone and chat mediums, Document, escalate and follow through with product bugs and/or issues.
industry
Software
experience
Less than 5 years

$95K - Boston, MA
Configuring includes, probes, managed entities, samplers , rules, active time, DB logging , knowledgebase , Commands etc..
industry
IT Consulting/Services
experience
Less than 5 years

Chelmsford, MA
Provide exceptional technical support for Intronis partners and customers, escalate and triage any incoming issues that are non-standard.
industry
Software
experience
Less than 5 years

Boston, MA
Work closely with researchers in all disciplines to provide a multi-disciplinary approach to research, analysis and problem solving, and communicate the results of the analyses to decision-makers.
industry
Consulting
experience
Not Specified

Worcester, MA
Gathers business requirements; determines most effective and efficient reporting platform. Collects statistical information to determine whether business areas have negative impacts on their businesses, or at least improve their business practice.
industry
Business Services
experience
5 - 7 years

Chelmsford, MA
Provide expertise as the internal escalation point for support for infrastructure and technology issues related to the deployment of the Kronos application in the hosted Kronos Private Cloud.
industry
Business Services
experience
Not Specified

Boston, MA
This Senior Technical Business Analyst will participate in technical requirements workshops, and needs analysis. He or she will be responsible for participating in various project teams to document and assemble technical documentation.
industry
Healthcare IT
experience
5 - 7 years

Newton, MA
A Technical Support Engineer to provide enterprise level technical support for large corporate clients via phone, web, email, chat and other support channels as required.
industry
Software
experience
Not Specified

Norwood, MA
Demonstrates a high level of technical expertise and a thorough understanding of how the system works from a mechanical, electrical, and software perspective.
industry
Engineering Services
experience
5 - 7 years

MA
The ability to diagnose, troubleshoot and resolve customer issues. Establishing and maintaining a positive relationship with customers via telephone or written communication is a must.
industry
Software
experience
Not Specified

Lawrence, MA
Determine appropriate replacement parts and courses of action to repair units deployed in the field.
industry
Consulting
experience
Less than 5 years

Boston, MA
Work with the Service Management Platform development team to implement, test and roll out new automated processes.
industry
IT Consulting/Services
experience
Less than 5 years

Southborough, MA
Interact with clients via phone, email, or ticket system to provide information in response to inquiries or gather information to clarify the issue.
industry
Security Services
experience
Not Specified

Boston, MA
Manage and respond to support or trouble-shooting requests from staff regarding business application needs and issues (specifically the awards management system) informing senior staff of any negative or positive trends.
industry
Energy & Environmental Services
experience
5 - 7 years

$0k - $85k - Boston, MA
Analyze requirements, develop & execute test plans, determine effort estimates and timelines for data testing needs related to new project efforts.
industry
Leisure and Travel
experience
Less than 5 years