Job Market Guide: Technical Support Analyst jobs in MA

Competition
Desired Skills
Years of Experience
Years of Experience distribution graph for Technical Support Analysts in MA. Technical Support Analysts in MA have between ${} and ${} years of experience, averaging $${} years of experience.

45 Technical Support Analyst jobs in MA

Andover, MA
Develop troubleshooting technical action plans and determine root cause for customer issues.
industry
Business Services
experience
5 - 7 years

Boston, MA
Provides support to customers with a high degree of customer service, quality and technical expertise.
industry
Software
experience
Less than 5 years

Boxborough, MA
Able to provide 2nd/3rd level technical support on a worldwide basis to customer sites where Cisco Voice Routers and other Multi-service devices are deployed.
industry
Networks
experience
Not Specified

Andover, MA
Experience with the use of databases, spreadsheets, word processing software packages, business graphics and communication software.
industry
Energy / Utilities
experience
Not Specified

Burlington, MA
Interfacing with other technical support personnel, engineering and product management to escalate and resolve issues.
industry
Networks
experience
Less than 5 years

Concord, MA
Review, revise and maintain commissioning handover documents provided by SI Team for production customers.
industry
Networks
experience
Less than 5 years

North Reading, MA
Direct interaction with customers and other company departments to understand, document, troubleshoot and resolve customer issues in a timely manner.
industry
Information Services
experience
Less than 5 years

North Billerica, MA
Provide customer support for escalated Tier 2 level issues via email, phone, LiveChat, and other electronic media.
industry
Market Research
experience
Less than 5 years

Boston, MA
Work directly with other technical support staff, quality assurance, development, and the Account Team to resolve problems.
industry
Software
experience
Less than 5 years

Boston, MA
Leverages technical tools in order to troubleshoot and identify issue root causes.
industry
Business Services
experience
Not Specified

Boston, MA
Manage and respond to support or trouble-shooting requests from staff regarding business application needs and issues (specifically the awards management system) informing senior staff of any negative or positive trends.
industry
Energy & Environmental Services
experience
5 - 7 years

Wilmington, MA
Evaluate documented resolutions and analyze trends for ways to prevent future problems.
industry
Business Services
experience
Not Specified

Needham, MA
The desire to learn new soft and technology skills and the desire to coach, mentor and train peers throughout the organization.
industry
Manufacturing / Diversified
experience
Less than 5 years

Boston, MA
Identify commonly asked questions and generate knowledgebase articles, FAQs, and videos based on this content.
industry
Information Services
experience
Less than 5 years

Waltham, MA
Ability and willingness to self-teach new and advance software functions; coaching and instruction will be provided, but we want someone who goes after knowledge.
industry
Software
experience
Less than 5 years

FOXBOROUGH, MA
Technical Support Engineer you will experience a demanding technical environment where new and exciting challenges are presented every day.
industry
Software
experience
Not Specified

North Reading, MA
Direct interaction with customers and other company departments to understand, document, troubleshoot and resolve customer issues in a timely manner.
industry
Information Services
experience
Less than 5 years

Roslindale, MA
Perform diversified duties to provide hardware and software support to Corporate AD users under the direction of the Senior Support Manager.
industry
Misc. Healthcare
experience
Less than 5 years

Waltham, MA
Provide exceptional customer support on all technical support requests from assigned strategic accounts with Platinum level support.
industry
IT Consulting/Services
experience
Less than 5 years

Boston, MA
Provide outstanding technical assistance to our customers through live troubleshooting and problem isolation.
industry
Retail / Diversified
experience
Less than 5 years

Andover, MA
This position is for a Network Operations Engineer position working in the Customer NOC which is a 24 x 7 x 365 Global Video Network Operations Center which supports our Fortune 50 customers. This full time position is part of a multi-shift team. We are looking for qualified candidates for all shifts.
industry
Advertising & Marketing Services
experience
Less than 5 years

Boston, MA
Provide advanced technical support for ERT's product suite to primarily internal users (e.g. Tier 1, Release Engineering, Study Teams, etc).
industry
Advertising & Marketing Services
experience
5 - 7 years

Newton, MA
A Technical Support Engineer to provide enterprise level technical support for large corporate clients via phone, web, email, chat and other support channels as required.
industry
Software
experience
Not Specified

Waltham, MA
Provide exceptional customer support on all technical support requests from assigned strategic accounts with Platinum level support.
industry
IT Consulting/Services
experience
5 - 7 years

Boston, MA
Interactive work with clients (email, phone, web conference, or in person) to diagnose and resolve product or environment-related issues 2012, IIS 7 and 8, ASP.NET, C#, WCF, SQL Server Reporting Services) as well as major third-party products and toolsets.
industry
Business Services
experience
Less than 5 years