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$45K to $75K -Southborough, MA
In this role, the selected candidate will assist the QA department in product testing; contribute to written documentation (Knowledge Base); provide occasional training for internal employees and externally for clients.
Provide an advanced level of research support including execution of key project tasks (e.g., data collection, tool design, or analytic tasks) within an area of substantive training or experience required by the research project.
The selected candidate will maintains client confidence and protects operations by keeping client and clients employee information confidential.Makes customers and their needs a primary focus of ones actions; developming and sustaining productive customer relationships.
Experience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc; experience with VMWare or other server/desktop virtualization platforms and management.
Gathers business requirements; determines most effective and efficient reporting platform. Collects statistical information to determine whether business areas have negative impacts on their businesses, or at least improve their business practice.
This Senior Technical Business Analyst will participate in technical requirements workshops, and needs analysis. He or she will be responsible for participating in various project teams to document and assemble technical documentation.
Manage and respond to support or trouble-shooting requests from staff regarding business application needs and issues (specifically the awards management system) informing senior staff of any negative or positive trends.