In this role, the selected candidate will be responsible for course development and maintenance of instructor led and web based training of Stratus hardware and software products. Development includes new product customer training and course refreshes. Produce and archive courseware for reference by instructors in the field and technical support teams.
The Support Specialist will provide daily efficient, effective, and cordial technical support to authorized customers in resolving hardware, software, or product operation problems. Assume responsibility for assigned product support projects following processes and procedures to support initiatives.
In this role, the selected candidate will be responsible for the diagnosis and analysis of issues related with IT (software and infrastructure); provide support to users inquires related with the functionality of the