The FAST product area is an application development environment combining FactSet's information resources with a proprietary object oriented technology. Cornerstone is FactSets premium production system for custom data delivery.
In this role, you will be responsible for the initial triage of tickets, resolution, qualification and escalation of Incidents and Service Requests to Business Systems and Infrastructure specialists where necessary.
In this role, you will develop methodologies and metrics to measure systems cyber resilience; define/update framework to define metrics objectives, stakeholders, potential analytics and proposed metrics; implement and refine framework and resulting metrics.
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$100K to $158K -Waltham, MA
This position will provide daily technical monitoring and oversight of development and test activities for the managed services product portfolio as a part of product development team under Corporate Technology organization.
In this role, the selected candidate will provide technical support and training to personal computer and PC network users; assist users in solving problems using available hardware and software tools .
This person will be working with a team of internal technical resources and business stakeholders to provide high quality applications support and participate in hands-on functional/small enhancements activities.