The selected candidate will maintains client confidence and protects operations by keeping client and clients employee information confidential.Makes customers and their needs a primary focus of ones actions; developming and sustaining productive customer relationships.
In this role, the selected candidate must have an experience with strong SQL skills, knowledge of build systems, (ideally MS Build and TFS RM but will train) automated deployment processes and interest in all elements of the SDLC.
Perform root cause analysis on issues escalated to R&D using application logs and customer reports; communicate with internal and external customers to gather details, asses impact, and coordinate solutions and workarounds.
The Operations Support Engineer is responsible for providing high-quality technical support for various Arcadia software offerings. This position works in concert with the Engineering, Infrastructure, , and Account Management teams to monitor system and job performance and ensure that issues are resolved completely and efficiently. Support Engineers deliver effective technical customer support to our rapidly growing customer base in a tiered escalation model.
Provide technical support to customers implementing & deploying Company solutions; investigate, design, & propose solutions to issues raised by customers; ensure that CaféX products are customer ready. .
May provide system accreditation/certification evaluation and test support to ensure all technical security features (e.g., identification, authentication, access control, labeling, and auditing) of the system are considered and function properly.
Provide appropariate levels of phone support to ensure identified service levels are achieved & delivers technical training and education programs aimed at increasing the skill set of the Technical Solutions Technicians