The selected candidate will maintains client confidence and protects operations by keeping client and clients employee information confidential.Makes customers and their needs a primary focus of ones actions; developming and sustaining productive customer relationships.
In this role, you will support customers with referral to appropriate specialist for technical support and/or problem resolution when warranted. Supports and enhances the sale of products through knowledge of promotional programs through outbound/inbound phone calls. Collects data on established and prospective customers and competitors.
The Service Desk Engineer provides support for basic incident resolution and requests reported to the division service desk. Responsibilities include technical assessment, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components.
The selected candidate will work with customers to troubleshoot and resolve complex product issues.Interface with our world-class support, development and SQA teams to identify and to resolve product issues.
In this role, the selected candidate will develop methods and best practices for delivering outstanding service, as well as participate in knowledge sharing through the creation of knowledge base articles.
In this role, you will be responsible to develops and works with management to implement training plans for services personnel. Create and maintain a physical inventory of lab equipment, pcs, software and any other information pertinent to the environment.
In this role, the selected candidate will respond to escalated technical issues surrounding the platform, primarily by web portal, telephone and e-mail; resolve complex technical issues through research, reproduction, and advanced troubleshooting.
In this role, the selected candidate will enhance customer satisfaction by timely responses, consistent communications, satisfactorily resolving each case and prompt escalation to support management when needed.