Job Market Guide: Customer Support Engineer jobs in MA

Competition
Desired Skills
Years of Experience
Years of Experience distribution graph for Customer Support Engineers in MA. Customer Support Engineers in MA have between ${} and ${} years of experience, averaging $${} years of experience.

64 Customer Support Engineer jobs in MA

North Billerica, MA
Provide customer support for escalated Tier 2 level issues via email, phone, LiveChat, and other electronic media.
industry
Market Research
experience
Less than 5 years

Chelmsford, MA
Provide exceptional technical support for Intronis partners and customers, escalate and triage any incoming issues that are non-standard.
industry
Software
experience
Less than 5 years

Concord, MA
Review, revise and maintain commissioning handover documents provided by SI Team for production customers.
industry
Networks
experience
Less than 5 years

Boston, MA
Engage with and provide internal and external engineers, designers, and other technical stakeholders with solutions, documentation, all the way through implementation of our product.
industry
Business Services
experience
Not Specified

$110K- $120K - Burlington, MA
The Resident Support Engineer will be responsible for providing onsite post sales support to this customer.
industry
Staffing & Recruiting
experience
8 - 10 years

Boston, MA
Provide outstanding technical assistance to our customers through live troubleshooting and problem isolation.
industry
Retail / Diversified
experience
Less than 5 years

North Reading, MA
Direct interaction with customers and other company departments to understand, document, troubleshoot and resolve customer issues in a timely manner.
industry
Information Services
experience
Less than 5 years

MA
The ability to diagnose, troubleshoot and resolve customer issues. Establishing and maintaining a positive relationship with customers via telephone or written communication is a must.
industry
Software
experience
Not Specified

Waltham, MA
Investigate and report on incidents (i.e. post mortems) to potentially large audiences; create reports and alerts to act as quick indicators of incidents and overall site health.
industry
Business Services
experience
Not Specified

North Reading, MA
Direct interaction with customers and other company departments to understand, document, troubleshoot and resolve customer issues in a timely manner.
industry
Information Services
experience
Less than 5 years

$40K - Boston, MA
In this position you will be assisting a diverse calling population with inquiries, taking information and dispatching our cleints based on account specific protocols.
industry
Life Sciences & Research
experience
5 - 7 years

Newton, MA
A Technical Support Engineer to provide enterprise level technical support for large corporate clients via phone, web, email, chat and other support channels as required.
industry
Software
experience
Not Specified

Hopkinton, MA
Understands and leverages VCEs technical communication structure. Sphere of influence extends well outside of the department. May be asked to participate in virtual team training and product knowledge sharing meetings.
industry
Information Services
experience
Not Specified

Lexington, MA
Provide technical support covering the full life-cycle of Imprivata products to external customers, partners and employees.
industry
Security Services
experience
Less than 5 years

Needham, MA
The desire to learn new soft and technology skills and the desire to coach, mentor and train peers throughout the organization.
industry
Manufacturing / Diversified
experience
Less than 5 years

Lexington, MA
Support ongoing operations on the manufacturing floor. Attend manufacturing morning meeting. Respond and troubleshoot process issues; evaluate process data including bioreactor performance.
industry
Biotech/Pharma
experience
Less than 5 years

Needham, MA
Be responsive to customer service requests as well as high level projects and looking at root cause issues.
industry
Financial Services
experience
5 - 7 years

Waltham, MA
Ability and willingness to self-teach new and advance software functions; coaching and instruction will be provided, but we want someone who goes after knowledge.
industry
Software
experience
Less than 5 years

Wakefield, MA
Provide technical support to assist clients during and post implementation.
industry
Engineering Services
experience
Not Specified

Boston, MA
Interactive work with clients (email, phone, web conference, or in person) to diagnose and resolve product or environment-related issues 2012, IIS 7 and 8, ASP.NET, C#, WCF, SQL Server Reporting Services) as well as major third-party products and toolsets.
industry
Business Services
experience
Less than 5 years

Boston, MA
Provide advanced technical support for ERT's product suite to primarily internal users (e.g. Tier 1, Release Engineering, Study Teams, etc).
industry
Advertising & Marketing Services
experience
5 - 7 years

Chelmsford, MA
Provide technical support to customers and resellers over email, phone and chat mediums, Document, escalate and follow through with product bugs and/or issues.
industry
Software
experience
Less than 5 years

Norwood, MA
Demonstrates a high level of technical expertise and a thorough understanding of how the system works from a mechanical, electrical, and software perspective.
industry
Engineering Services
experience
5 - 7 years

Westborough, MA
Respond to all technical support tickets via telephone or web. Find technical resolutions to unknown or new scenarios.
industry
IT Consulting/Services
experience
Less than 5 years

Chelmsford, MA
Provide expertise as the internal escalation point for support for infrastructure and technology issues related to the deployment of the Kronos application in the hosted Kronos Private Cloud.
industry
Business Services
experience
Not Specified