Job Market Guide: Customer Support Engineer jobs in MA

Competition
Desired Skills
Years of Experience
Years of Experience distribution graph for Customer Support Engineers in MA. Customer Support Engineers in MA have between ${} and ${} years of experience, averaging $${} years of experience.

60 Customer Support Engineer jobs in MA

Braintree, MA
In this role, you will assist with field service administration, including creating and reviewing metrics. Analyzes reports to identify problems and take corrective actions.
industry
Business Services
experience
Less than 5 years

Boston, MA
In this role, you will set up and maintain project controls approach and documentation management system for project effort.
industry
Engineering Services
experience
Less than 5 years

North Reading, MA
In this role, you will collaborate with hardware engineering teams to problem - solve critical production issues.
industry
IT Consulting/Services
experience
Not Specified

Southborough, MA
The selected candidate will maintains client confidence and protects operations by keeping client and clients employee information confidential.Makes customers and their needs a primary focus of ones actions; developming and sustaining productive customer relationships.
industry
Information Services
experience
Not Specified

Sudbury, MA
In this role, the selected candidate will be responsible for managing Subcontractors to meet all subcontract requirements including cost, schedule, technical and quality requirements.
industry
Legal Services
experience
8 - 10 years

$40K - $50K - Norwood, MA
In this role, you will support customers with referral to appropriate specialist for technical support and/or problem resolution when warranted. Supports and enhances the sale of products through knowledge of promotional programs through outbound/inbound phone calls. Collects data on established and prospective customers and competitors.
industry
Health & Beauty
experience
Not Specified

Cambridge, MA
The Service Desk Engineer provides support for basic incident resolution and requests reported to the division service desk. Responsibilities include technical assessment, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components.
industry
IT Consulting/Services
experience
Less than 5 years

Woburn, MA
In this role, the selected candidate will be responsible for managing Subcontractors to meet all subcontract requirements including cost, schedule, technical and quality requirements.
industry
Legal Services
experience
8 - 10 years

Andover, MA
In this role, you will collaborate closely with Engineering, Client Services, and Product Management to ensure product quality and customer satisfaction.
industry
IT Consulting/Services
experience
5 - 7 years

Westford, MA
The selected candidate will work with customers to troubleshoot and resolve complex product issues.Interface with our world-class support, development and SQA teams to identify and to resolve product issues.
industry
Software
experience
5 - 7 years

Cambridge, MA
In this role, the selected candidate will develop methods and best practices for delivering outstanding service, as well as participate in knowledge sharing through the creation of knowledge base articles.
industry
IT Consulting/Services
experience
5 - 7 years

Andover, MA
In this role, you will work with customers, Engineering, Support and QA staff to investigate, test, and develop solutions or workarounds to resolve issues.
industry
Software
experience
Less than 5 years

MA
In this role, you will write technical notes, application notes, case studies, knowledge base entries, and solutions for the Technical Assistance Center website.
industry
IT Consulting/Services
experience
Not Specified

CLIO Support Engineer

Cambridge, MA
In this role, you will be responsible to develops and works with management to implement training plans for services personnel. Create and maintain a physical inventory of lab equipment, pcs, software and any other information pertinent to the environment.
industry
Biotech/Pharma
experience
Less than 5 years

Andover, MA
In this role, the selected candidate will be responsible for managing Subcontractors to meet all subcontract requirements including cost, schedule, technical and quality requirements.
industry
Legal Services
experience
8 - 10 years

Waltham, MA
In this role, the selected candidate will create reports and alerts to act as quick indicators of incidents and overall site health; attend and actively participate in weekly PIE meetings.
industry
Business Services
experience
Not Specified

Cloud Support Engineer

Andover, MA
In this role, you will monitor all production networks, servers, applications and services through a centralized monitoring console.
industry
Telecommunications
experience
Not Specified

Hopkinton, MA
In this position, you will work closely with Engineering and other technical business units to increase knowledge and resolve customer issues.
industry
Information Services
experience
Not Specified

Waltham, MA
In this role, the selected candidate will receive first-line calls & emails, triage and resolve issues using advanced troubleshooting, customer service, and technical skills.
industry
Publishing & Printing
experience
Less than 5 years

Waltham, MA
In this role, you will the selected candidate will provide problem-solving solutions to issues that may occur with software or configurations.
industry
Software
experience
Less than 5 years

Field Support Engineer

$60K - $75K - Cambridge, MA
In this role, the selected candidate will provide on-site technical assistance to client for all issues related to IT operations, processes and technical issues.
industry
Engineering Services
experience
Not Specified

$80K - Boston, MA
In this role, the selected candidate will respond to escalated technical issues surrounding the platform, primarily by web portal, telephone and e-mail; resolve complex technical issues through research, reproduction, and advanced troubleshooting.
industry
Software
experience
5 - 7 years

IT Helpdesk Engineer

North Reading, MA
In this role, you will manage audio / visual set ups for complex trainings and presentations.
industry
Internet Services
experience
Not Specified

Burlington, MA
In this role, the selected candidate will enhance customer satisfaction by timely responses, consistent communications, satisfactorily resolving each case and prompt escalation to support management when needed.
industry
Software
experience
Less than 5 years

Support Engineer

$80K - $90K - Woburn, MA
In this role, the selected candidate will be responsible for designing and implementing custom solutions for a given client or set of clients; building custom reports using Ruby, HTML, and CSS.
industry
Software
experience
Less than 5 years