Job Market Guide: Customer Support Engineer jobs in MA

Competition
Desired Skills
Years of Experience
Years of Experience distribution graph for Customer Support Engineers in MA. Customer Support Engineers in MA have between ${} and ${} years of experience, averaging $${} years of experience.

46 Customer Support Engineer jobs in MA

Cambridge, MA
The Service Desk Engineer is responsible for collecting information through customer conversation, accessing support tools, and consulting additional support staff if needed.
industry
IT Consulting/Services
experience
Less than 5 years

Boston, MA
The Customer Solutions Engineer (CSE) will be responsible for the Design, Build and Support of our product or third party components for our customers.
industry
Consulting
experience
5 - 7 years

Boston, MA
You'll have the opportunity to harness all your skills to make a difference in your role.
industry
Business Services
experience
Less than 5 years

$40K - $50K - Norwood, MA
In this role, you will support customers with referral to appropriate specialist for technical support and/or problem resolution when warranted. Supports and enhances the sale of products through knowledge of promotional programs through outbound/inbound phone calls. Collects data on established and prospective customers and competitors.
industry
Health & Beauty
experience
Not Specified

Boston, MA
Managing trouble tickets, identifying and reproducing potential product and performance issues.
industry
Consulting
experience
5 - 7 years

Wilmington, MA
In this role, you will be responsible for receiving, prioritizing, documenting and actively resolving end user help requests.
industry
Business Services
experience
Not Specified

Wilmington, MA
In this role, you will perform hands - on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
industry
Business Services
experience
Not Specified

Boston, MA
In this role, you will be responsible for developing customization and integration solutions for our client's technology products to meet the customer's requirements.
industry
Software
experience
Less than 5 years

Chelmsford, MA
In this role, you will troubleshoot, analyze and solve complex customer issues. The selected candidate will understand and configure software interfacing products.
industry
Security Services
experience
Not Specified

$50K - $70K - Milford, MA
Manage key accounts as assigned to ensure customer satisfaction and a seamless manufacturing/engineering process.
industry
Medical Devices & Diagnostics
experience
5 - 7 years

Boston, MA
In this role, the selected candidate will be maintaining clear communication with customers and account managers to ensure all issues are thoroughly resolved.
industry
Software
experience
Less than 5 years

Boston, MA
In this role, you will evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site.
industry
IT Consulting/Services
experience
Less than 5 years

$80K - $90K - Boston, MA
In this role, the selected candidate will work directly with other technical support staff, quality assurance, development, and sales operations to resolve problems; document all issues, develop and review content for knowledge base.
industry
Software
experience
5 - 7 years

Chelmsford, MA
In this role, you will work directly with clients via phone, e-mail and remote systems to assess, investigate, troubleshoot, identify solutions and test products.
industry
Security Services
experience
Not Specified

Helpdesk Support

Rochester, MA
In this role, the selected candidate will setup, configure, install, move, and/or deliver laptop/desktop computer systems and printers while ensuring proper functionality.
industry
Information Services
experience
Less than 5 years

Cloud Support Engineer

Andover, MA
In this role, you will monitor all production networks, servers, applications and services through a centralized monitoring console.
industry
Telecommunications
experience
Not Specified

Southborough, MA
The selected candidate will maintains client confidence and protects operations by keeping client and clients employee information confidential.Makes customers and their needs a primary focus of ones actions; developming and sustaining productive customer relationships.
industry
Information Services
experience
Not Specified

$80K - $100K - Boston, MA
In this role, the selected candidate must have an ability to respond quickly to business needs, identify opportunities for improvement in existing processes, break a project down into deliverables, task estimation, technical design, coding, testing and implementation of custom software solutions along with maintenance and feature enhancement of existing solutions.
industry
Financial Services
experience
Less than 5 years

IT Support Engineer

Boston, MA
In this role, you will be responsible for troubleshooting and resolving all technical problems, and directing more complex issues to the appropriate IT staff member.
industry
IT Consulting/Services
experience
Not Specified

Helpdesk Support

Boston, MA
In this role, the selected candidate will setup, configure, install, move, and/or deliver laptop/desktop computer systems and printers while ensuring proper functionality.
industry
Information Services
experience
Less than 5 years

Boston, MA
In this role, the selected candidate must have an experience with strong SQL skills, knowledge of build systems, (ideally MS Build and TFS RM but will train) automated deployment processes and interest in all elements of the SDLC.
industry
Financial Services
experience
Less than 5 years

Boston, MA
Follow standard practices, processes and procedures in analyzing situations, workloads, and / or data. Assist in developing best practices, strategies, methodologies and documentation/templates.
industry
Business Services
experience
8 - 10 years

Worcester, MA
The desktop support engineer is involved in all aspects of computer support services (mac/windows), resolving hardware and software problems in a multiple platform environment.
industry
Education
experience
Not Specified

Waltham, MA
In this role, you will create and maintain operational procedures documentation and propose improvements based on customer complaints and survey results.
industry
Staffing & Recruiting
experience
5 - 7 years