Job Market Guide: Customer Success Manager jobs in MA

Competition
Desired Skills
Years of Experience
Years of Experience distribution graph for Customer Success Managers in MA. Customer Success Managers in MA have between ${} and ${} years of experience, averaging $${} years of experience.

21 Customer Success Manager jobs in MA

Waltham, MA
Managing and leading a group of 6-7 commercial and small business level CSMs to achieve renewal and customer success goals.
industry
IT Consulting/Services
experience
5 - 7 years

$70K - $90K - Boston, MA
Collaborate with marketers to define and achieve business goals use cases.
industry
Online Advertising & Marketing Services
experience
Less than 5 years

Boston, MA
Anticipate customer's future needs and requirements by servicing as the customers voice to the entire company organization, including product, marketing.
industry
Internet Services
experience
5 - 7 years

Boston, MA
Collaborate and communicate cross-functionally with internal team to ensure customer issues and opportunities are addressed in a timely manner.
industry
Business Intelligence
experience
Less than 5 years

$90K - $120K - Boston, MA
This is a sales support position in which you call on customers identifying the measurements of success each client hopes to achieve with company platform. Help with training, rollout, implementation and project management. Requires a technical background with experience with digital technologies.
industry
Software
experience
Not Specified

Waltham, MA
Provide business process improvement recommendations to customers that will accelerate their adoption and value achievement.
industry
Software
experience
Less than 5 years

Boston, MA
Responsible for a number of our regional customers ensuring they are meeting their project milestones, achieving their desired outcomes and see value in a commercial relationship with Elastic
industry
Software
experience
5 - 7 years

Boston, MA
Expands network with sales, product development and marketing strategy teams to help facilitate value proposition of services in existing and potential customers.
industry
Software
experience
5 - 7 years

Framingham, MA
Plan and achieve quarterly and annual metrics and goals; report on progress to the executive team and company.
industry
IT Consulting/Services
experience
5 - 7 years

Boston, MA
Lead and manage internal cross-functional team of engineers and analysts delivering ongoing insights to our customers as well as platform enhancements.
industry
Business Services
experience
5 - 7 years

Needham, MA
Proactively connect with Customers to gain an understanding of their needs and ensure they understand and find full value of our products and services.
industry
Business Services
experience
5 - 7 years

Burlington, MA
Develop, deliver and execute customer success plans which outline critical success factors and measures for success
industry
Software
experience
Less than 5 years

Boston, MA
Develop and execute a Success Plan for them, including both strategic and tactical approaches to ensuring their satisfaction and loyalty to the Crimson Hexagon brand
industry
Advertising & Marketing Services
experience
Less than 5 years

Boston, MA
Creates and coordinates account documentation including reports, proposals, business assessments and recommendations. Ability to manage influence through persuasion, negotiation, and consensus building.
industry
Software
experience
5 - 7 years

Boston, MA
Ensure that a plan is in place with each customer for deployment, change management and adoption programs; increase customer retention by conducting regular check-in calls for tactical items, and perform quarterly health checks for strategic reviews.
industry
Information Services
experience
Less than 5 years

Burlington, MA
The Customer Success Manager (CSM) is a post-sale role responsible for guiding our customers Application Security program adoption, ensuring Veracode platform usage, contributing to overall customer satisfaction, demonstrating and helping customers recognize value through data and analytics, providing a point of escalation, and advocating for customers needs with the walls of Veracode.
industry
Software
experience
5 - 7 years

Boston, MA
Identify new ways to use and optimize ForSight in their business and broaden their ability and return on investment
industry
Advertising & Marketing Services
experience
Less than 5 years

Lexington, MA
Responsible for ongoing customer communication re: introductions, announcements (e.g., upcoming features & products); events such as User Conferences, etc.
industry
Security Services
experience
8 - 10 years

Waltham, MA
Managing and leading a group of 6-7 commercial and small business level CSMs to achieve renewal and customer success goals.
industry
Business Services
experience
5 - 7 years

Cambridge, MA
Support our customers and partners in their efforts to successfully use and operationalize BitSight platforms.
industry
Software
experience
5 - 7 years

Burlington, MA
The Customer Success team is charged with ensuring the successful adoption of Veracodes solutions throughout our customers Development, IT Delivery, and Security organizations. Success is measured by our customers satisfaction scores, program adoption, as well as contract renewal and logo retention rates.
industry
Software
experience
5 - 7 years