In this role, you will support customers with referral to appropriate specialist for technical support and/or problem resolution when warranted. Supports and enhances the sale of products through knowledge of promotional programs through outbound/inbound phone calls. Collects data on established and prospective customers and competitors.
In this role, the selected candidate will organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; secure payment; verify and adjust billing.
The client services representative is the liaison between physician offices, off-site drawing stations and nursing homes regarding specimen collection, performance of testing, and reporting of results.
In this role, you will ability to handle a high volume of calls with varying degrees of questions or concerns. Ability to communicate clearly over the phone , good computer navigation skills, needs to log information in the system correctly.
In this role, the successful candidate will proactively work with customers to solve product and warranty issues for Quell; ability to handle a high call/email regarding Customer Care volume environment.
In this role, the selected candidate uses procedures, policies, knowledge database and other reference materials to assist in answering employee, manager and agency HR, payroll or benefits representative inquires.
The Service Desk Engineer provides support for basic incident resolution and requests reported to the division service desk. Responsibilities include technical assessment, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components.
In this role, the selected candidate will monitor Helpdesk queue and take ownership of appropriate tickets in timely fashion; maintain and monitor all anti-virus, back-up and monitoring tools for clients.
In this role, the selected candidate will manage complete sales cycles from beginning to end including validation, quoting, negotiating, closing and booking of business Drive Net New Revenue of Analytics offerings.