Manage and respond to support or trouble-shooting requests from staff regarding business application needs and issues (specifically the awards management system) informing senior staff of any negative or positive trends.
Gathers business requirements; determines most effective and efficient reporting platform. Collects statistical information to determine whether business areas have negative impacts on their businesses, or at least improve their business practice.
This role may be asked to take on some project oversite for large customer upgrades, complex deployments, etc. He or she will work closely with the tech support engineer completing the effort, and will provide scheduled updates to the customer regarding status of the initiative.
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$45K to $75K -Southborough, MA
In this role, the selected candidate will assist the QA department in product testing; contribute to written documentation (Knowledge Base); provide occasional training for internal employees and externally for clients.
The selected candidate will maintains client confidence and protects operations by keeping client and clients employee information confidential.Makes customers and their needs a primary focus of ones actions; developming and sustaining productive customer relationships.
Provides support to the fixed income group with consultant, client and prospective relationships, assists Portfolio Managers/Traders as needed with account maintenance activity, and works with the fixed income client support group in relationship development, primarily with account teams and the sales force.
Work with key stakeholders to improve process efficiencies and improve overall satisfaction of internal customers; develop dashboards/metric reports and conduct daily data analysis to measure effectiveness of data governance within organization.