In this role, you will provide primary support to customers encountering problems using the CDKs products and solutions. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Facilitates inquires through systems in order to provide answers to common questions and problems. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Documents customer information and recurring technical issues to support product quality programs and product development.
This DevOps Engineer will design, install, configure, upgrade, administer, monitor, maintain, secure and tune the production, development, test and other Cloud application environments, automates the configuration, deployment and scaling of applications and infrastructure.
The positions accountabilities include performing software changes to minimize risk to the application, documenting solutions and alternatives for issues that occur, and execute efficient and effective design changes to the application.