The position of a Systems Technical Support Engineer consists of being the first line of contact for FreeDs operators on sites during live events when encountering system operation failures and image quality problems, together with setting up systems on new sites (Software side).
Provide technical feedback to engineering concerning product changes / enhancements. May be called on - site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation.
In this role, you will Perform root cause analysis, debugging problems within the CAD/CAE environment and working with the appropriate technical teams to develop, test, and implement fixes to prevent recurrence.
Provide excellent customer service in performing over the phone analysis, diagnosis, and resolution of complex technology problems for end users utilizing EP-owned equipment. Implement corrective solutions and escalate to second level support when necessary.
Debug challenging issues in code and create beautiful solutions to delight customers (the kind of solution you'd be proud to show your mother).Fix product defects to ensure successful deployment of client projects.
Gathering and synthesizing business and operatingrequirements from management, project managers, and internal clients to managethe delivery of verizon toll-free services; develop and maintain primary,alternate, and disaster routing plans to ensure resilient service to externalcustomers; coordinate verizon service requests.
In this role, you will assist in communicating the solution to the customer. The selected candidate will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools.
Monitor, address, and resolve Teamcenter production environment incidents, service requests, workflows, client install packages, etc., collaboratively with the PLM development and administration teams.