Create technical functional specifications from business process requirements; play an active role in requirements definition and capture in standard templates, testing process, validation of systems to match business requirements, training and implementation.
Support technical development of the PeopleSoft HCM application using PeopleTools, PeopleCode, Web Services, Integration Broker, Application Designer, Application Messaging, Application Engine, complex SQR, etc.
As a Technical Support Engineer, you will work on complex issues, allowing you the opportunity to resolve problems requiring innovative thinking and a deep understanding of software support processes and procedures.
The Production Support ETL Analyst is responsible for contributing to the maintenance, implementation and administration of back-end dataflows supporting the ODS (Operational Data Store), EDW (Enterprise Data Warehouse), M/RDM (Master/Reference Data Management), and downstream systems.
The position of a Systems Technical Support Engineer consists of being the first line of contact for FreeDs operators on sites during live events when encountering system operation failures and image quality problems, together with setting up systems on new sites (Software side).
Provide excellent customer service in performing over the phone analysis, diagnosis, and resolution of complex technology problems for end users utilizing EP-owned equipment. Implement corrective solutions and escalate to second level support when necessary.
Provide Help Desk/Service Center support, monitoring all inbound calls (phone, email, and form-based) for the Studio;support a wide array of software packages both internally developed and purchased from third parties.