Provide excellent customer service in performing over the phone analysis, diagnosis, and resolution of complex technology problems for end users utilizing EP-owned equipment. Implement corrective solutions and escalate to second level support when necessary.
In this role, the selected candidate must have a strong experience maintaining, managing and monitoring remote servers running Linux; knowledge of network troubleshooting, traceroutes, pings, Gomez and Keynote.
As a Technical Support Engineer, you will work on complex issues, allowing you the opportunity to resolve problems requiring innovative thinking and a deep understanding of software support processes and procedures.
Debug challenging issues in code and create beautiful solutions to delight customers (the kind of solution you'd be proud to show your mother).Fix product defects to ensure successful deployment of client projects.
This position will be the interface between clients and Engineering in resolving escalated client and application issues. The incumbent will rely on strong interpersonal skills to work with internal and external technical teams.
Provide technical feedback to engineering concerning product changes / enhancements. May be called on - site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation.
In this role, you will Perform root cause analysis, debugging problems within the CAD/CAE environment and working with the appropriate technical teams to develop, test, and implement fixes to prevent recurrence.
In this role you will ensure the reliable and efficient handling of video media and image data to meet the needs of staff and clients through all service areas ( transfer, duplication, display, editing, archiving ).
In this role, the successful candidate will evaluate quality assurance programs and systems for product and/or process development, manufacturing and testing to ensure product quality and compliance with regulatory requirements.
In this role, the selected candidate supports corporate employees in a variety of roles, from software developers to sales associates; supports Engineers provide hands-on support for client hardware and software on Windows, Mac, and Linux systems.
Role in our expansion plans. You will own procuring, installation and configuration of pre-production and production stacks. You will own configuration changes to promote additional zip, region and fc launches as well as automating these procedures with the goal to drive down expansion times to as near as zero as possible.
Performs liaison engineering functions to include cross-functional customer support, problem investigation/resolution, multi-disciplinary technical guidance and pre-production configuration management support.