Become a domain expert in the company platform, gaining an overall understanding of all major functionality; manage ongoing tasks and customer projects using project management techniques, including estimating levels of effort and tracking time.
Participates in designing, configuring, deploying and maintaining various types of electronic equipment for optimum transmission and/or broadcast performance with scalability, performance and reliability.
Provide Help Desk/Service Center support, monitoring all inbound calls (phone, email, and form-based) for the Studio;support a wide array of software packages both internally developed and purchased from third parties.
The position will be accountable for all technical decisions made in an effort to bring a solution to a trouble ticket or outage. Other proactive situations, such as change control requests, require the approval of the Manager and other department heads.
Performs Liaison Engineering functions to include cross-functional customer support, problem investigation/resolution, multi-disciplinary technical guidance and pre-production configuration management support.
Responsible for planning, implementing, o 3 to 5 years of hands-on system administration or strong familiarity of Microsoft Server 2003/2008, Windows XP/Vista/7 and OSX server/client and exposure to Exchange 2003/2007/2010.
As a Technical Support Engineer, you will work on complex issues, allowing you the opportunity to resolve problems requiring innovative thinking and a deep understanding of software support processes and procedures.