The position of a Systems Technical Support Engineer consists of being the first line of contact for FreeDs operators on sites during live events when encountering system operation failures and image quality problems, together with setting up systems on new sites (Software side).
Partner with all key stakeholders and provide expert technical advice on the development process from ideation to pre and post production. Deploy as needed to work directly with developers on solving tough problems to make amazing content 4.
Monitor the worlds fastest, most reliable content delivery network, including thousands of servers, applications, network devices, peering and transit connections along with real-world customer traffic for some of the biggest sites on the internet, using a powerful suite of custom built monitoring tools and systems.
Work with outside vendors to coordinate the development of manufacturing equipment.
Work closely with maintenance department to improve machine reliability/reduce downtime and define equipment maintenance requirements.
Provide excellent customer service in performing over the phone analysis, diagnosis, and resolution of complex technology problems for end users utilizing EP-owned equipment. Implement corrective solutions and escalate to second level support when necessary.
In this role, you will Perform root cause analysis, debugging problems within the CAD/CAE environment and working with the appropriate technical teams to develop, test, and implement fixes to prevent recurrence.
Netcomm Operations Engineer is responsible for ensuring the operational reliability and performance management of the NetComm wireless network by performing complex technical projects designed to evaluate predictive analytics supporting software, hardware, and firmware associated with the networks architecture and operational support environment.
As a DevOps engineer you will work within the engineering team to drive the way we deploy and monitor applications and services. In addition to hands-on systems engineering, you will work with developers to help shape the DevOps processes and culture.