Provide both remote and onsite technical support to customers, to include analysis of user sensor data, troubleshooting discrete electronic sensors, and preparing technical reports based on analysis and resolution.
Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer feature requests to product managers.
As a field service engineer, you will work at a variety of labs, so having a solid understanding of Agilents portfolio, and continuously learning about new instruments, software and consumables, is key.
The successful candidate has a history of exceeding sales. You have grown an impressive pipeline of business as a result of outbound prospecting, creativity, and simple hard work. You also have experience navigating through complex organizations and selling to multiple decision makers, including the C Suite.
The Pre-Sales Engineer/Pre-Sales Consultant is the technical key resource of the sales organization. The Pre-Sales Engineer/Pre-Sales Consultant is responsible for working closely with account executives to evangelize, design, propose and demonstrate the business value to customers.
The ideal candidate will thrive on troubleshooting software problems, designing creative solutions, developing and supporting board support packages and device drivers, and enjoy learning new technology.
The Sales Engineer is responsible for providing industry expertise technical support and presenting technical solutions to the sales and business solution teams that result in retaining and increasing revenue and clients.