The IT Helpdesk Support performs tier 1 phone support and assists the user community in resolving day-to-day computer related issues including, but not limited to all desktops, laptops, handheld/wireless devices, printers, copiers, server products and related computing technologies.
Provide technical feedback to engineering concerning product changes / enhancements. May be called on - site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation.
Role in our expansion plans. You will own procuring, installation and configuration of pre-production and production stacks. You will own configuration changes to promote additional zip, region and fc launches as well as automating these procedures with the goal to drive down expansion times to as near as zero as possible.
In this role, you will Perform root cause analysis, debugging problems within the CAD/CAE environment and working with the appropriate technical teams to develop, test, and implement fixes to prevent recurrence.
In this role, you will have a unique opportunity to create and build the programs that will drive direct, measurable impact to our customers, powering features on our devices used by millions and millions of customers every day.
Debug challenging issues in code and create beautiful solutions to delight customers (the kind of solution you'd be proud to show your mother).Fix product defects to ensure successful deployment of client projects.
Has developed specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience.
Performs liaison engineering functions to include cross-functional customer support, problem investigation/resolution, multi-disciplinary technical guidance and pre-production configuration management support.
In this role you will ensure the reliable and efficient handling of video media and image data to meet the needs of staff and clients through all service areas ( transfer, duplication, display, editing, archiving ).
This position will be the interface between clients and Engineering in resolving escalated client and application issues. The incumbent will rely on strong interpersonal skills to work with internal and external technical teams.
As a Technical Support Engineer, you will work on complex issues, allowing you the opportunity to resolve problems requiring innovative thinking and a deep understanding of software support processes and procedures.
In this role, the selected candidate must have a strong experience maintaining, managing and monitoring remote servers running Linux; knowledge of network troubleshooting, traceroutes, pings, Gomez and Keynote.