As a Technical Support Engineer, you will work on complex issues, allowing you the opportunity to resolve problems requiring innovative thinking and a deep understanding of software support processes and procedures.
In this role, you will be responsible to support corporate employees in a variety of roles, from software developers to sales associates. Support Engineers provide hands-on support for client hardware and software on Windows, Mac, and Linux systems.
This person will have the ability to prioritize and execute tasks in a high pressure environment. You should have hands-on knowledge of and experience with desktop applications, including Microsoft Suite of Products, Windows XP, Vista and Windows 7.
In this role, the selected candidate will maintain frequent formal and informal customer interface to present project status; determines feasibility of changing customer requirements and may propose and/or negotiate changes in schedules or methodology in coordination with program management.
In this role, you will be responsible for
designing,configuring, deploying and maintaining various types of electronic equipment for optimum transmission and/or broadcast performance with scalability, performance and reliability.
In this role, you will support networking and local server resources for their site. They are the face of IT for their local customers; they serve as the liaison between site leadership and IT engineering teams.
In this role, the selected candidate will assist with client desktop functions such as user account maintenance, application and OS patches and updates, antivirus updates, security/event log review and analysis, documentation, hardware issue escalation, user training, and user support.
In this role, the selected candidate will participates in production support of the systems and applies strong technical competency to drive resolution for systems issues and perform root cause analysis; setups up server configuration and liaisons with infrastructure and DB teams to ensure proper setup of systems.
As an Application Support Engineer in GTAC, you would be responsible for assisting customers in the use of Siemens PLM software products. Your primary mission is to troubleshoot and verify defects in our software as well as identify and clarify if necessary areas in our technical documentation as needed.