The FSR will respond to and clarify technical and commercial issues for the operators and FBOs in the region, and will work closely with the Programs, Customer Engineering, Field Operations and other P&WC departments to ensure customer problems are resolved to the customer's and companys satisfaction.
The Help Desk Analyst 1 will responsible for investigating, troubleshooting and resolving computer issues including hardware, software applications, basic networking, printers, etc. Excellent customer service experience required.
In this role, the selected candidate will attract potential customers by answering service questions and suggesting information about other products and services; keep records of customer interactions and process customer accounts.
Establish, maintain and develop strong relationships with customers in key accounts, Deliver patient information, product information, co pay cards and patient starter kits to key offices and pharmacies.
The IT Helpdesk Support performs tier 1 phone support and assists the user community in resolving day-to-day computer related issues including, but not limited to all desktops, laptops, handheld/wireless devices, printers, copiers, server products and related computing technologies.
Engages in and maintains regular communication with physicians, medical office staff, outside sales representatives and internal medical staff, for the purpose of supporting, documenting and coordinating laboratory testing services.
The Field Service Representative will be responsible to provide onsite technical support for field level maintenance and system fielding events by providing technical instructions to the operating forces for assistance with troubleshooting and repair analysis of the entire Engineer Equipment portfolio. Additionally, the FSR will receive, load, track and resolve warranty claims for the entire USMC Engineer Equipment portfolio utilizing the USMC Warranty & Service Support Claims Tool (WSSCT).
The Account Services Representative is responsible for maintaining all aspects of account management for the Lifestyle Vertical and providing timely and accurate information to the sales team and to the client.
In this role, the selected candidate will be providing financial solutions for clients through fact gathering and needs analyses; expanding personal knowledge and skills through ongoing professional development and joint work with fellow associates.
Sell and promote Senior Services products by coordinating and delivering formal sales presentations to consumer groups, arranging private appointments in the customers homes, making outbound phone calls to prospects, and managing customer records in the automated lead tracking system according to the departments standards.