The Help Desk Analyst II provides technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all software/hardware installed or maintained by the hospital.
Assist with client desktop functions such as user account maintenance, application and OS patches and updates, antivirus updates, security/event log review and analysis, documentation, hardware issue escalation, user training, and user support.
The IT Helpdesk Support performs tier 1 phone support and assists the user community in resolving day-to-day computer related issues including, but not limited to all desktops, laptops, handheld/wireless devices, printers, copiers, server products and related computing technologies.
In this role, the selected candidate will attract potential customers by answering service questions and suggesting information about other products and services; keep records of customer interactions and process customer accounts.
In this role, the selected candidate will perform hands-on fixes remotely or in person, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
In this role, the selected candidate will be providing financial solutions for clients through fact gathering and needs analyses; expanding personal knowledge and skills through ongoing professional development and joint work with fellow associates.
The Help Desk Analyst 1 will responsible for investigating, troubleshooting and resolving computer issues including hardware, software applications, basic networking, printers, etc. Excellent customer service experience required.
Conduct sales visits to customer locations. Duties include meeting with key contacts (Administrator, Executive Director, Director of Nursing, Business Office Manager) at group customer locations to reinforce and sell company value prop, facilitate on-boarding and initial customer location ordering , support key sales initiatives as directed by National Account Managers, manage utilization and formulary adherence, particularly with customers using pricing models and support company Brand and other product conversions.
Establish, maintain and develop strong relationships with customers in key accounts, Deliver patient information, product information, co pay cards and patient starter kits to key offices and pharmacies.