Manages and leads activities of sales order operations of Inside Sales Associates, Customer Service personnel, and others engaged in soliciting sales contracts, purchase orders and/or any other sales order processing/fulfillment activities for the sale of Company aerospace products.
Responsible for the staffing of the department with competent, trained and motivated employees. Assigns work and monitors department staffing and schedules to ensure optimum efficiency and rapid turnaround. Performs work related to department assignments.
The selected candidate must be able to work directly with customers in high-pressure situations, have strong analytic, organizational, time management, and communication skills; thrive in a team environment; and possess the willingness to put in the effort needed to achieve the highest level of customer satisfaction.
Perform staff scheduling to ensure Help Desk coverage during normal business hours and on-call support as required. Monitor the Help Desk management database, assign tickets, and follows up with assigned personnel to ensure timely resolution of problems.