In this role, you will develop and implements a case management plan, including a waiver service plan, in collaboration with the member, caregiver, physician and/or other appropriate healthcare professionals and member's support network to address the member needs and goals.
A professional management position assuming 24-hour responsibility for supervising and coordinating the administrative and operational activities of the Inpatient and Outpatient Surgery, and Recovery Unit.
In this role, the selected candidate assesses, plans, organizes, develops, implements, and evaluates all activities related to standards of care, human resources, professional development, operational function, marketing, and communications for their respective department(s).
In this role, the selected candidate will ensure all project deliverables are completed as per customer requirements through effective management and monthly review of teams| prepare matrices and presentation for customer reviews and meetings, drive team performance by analyzing call metrics and performance reports.
In this role, you will be defining requirements that are well socialized with a cross-functional team of Service Delivery resources and then translating those business/operational requirements to IT and other teams who will be building the capability.
In this role, you will develop and support the WFM team for the day to day execution of Work Force call volumes and Customer Service Representatives (CSR) efficiencies including, calls per day, average handle time and schedule.
In this role, you will utilize computer applications and library equipment maintains current knowledge of system wide and location specific procedures, processes, policies, and operations. Utilizes e-mail, voicemail and other library technology to maintain open channels of communication.
In this role, the selected candidate will be responsible for determining the overall strategic direction, including the financial performance, of its assigned territory in meeting and/or exceeding its annual targets.
The Manager, Financial Services ( MFS ) is responsible for the recruitment, selection, development, retention, success, and supervision of new financial professionals and Financial Professional Associates ( FPA ).
As service manager for this dealership, you will be responsible for managing the department P&L, making sure that the department is running at the optimum level, delegating work to the foremen and technicians, and managing customer relations.
In this role, you will coordinate with the senior leaders of all necessary cross functional organizations to review applicable contract terms, collect or prepare appropriate language and gain the agreement of the cross functional leader responsible for that area of the business.