This position will manage Customer Service Representatives and interact with Matthews International clients to ensure high quality customer service and facilities related issues are resolved on a timely basis.
In this role, you will be directs, coordinates and supports customer service activities and personnel, develops processes and procedures to better serve customer needs and develop new programs or services to enhance our sales results.
In this role, you will be responsible to manage assigned customer services representatives and administrative staff, including subordinate managers, and performs personnel actions including hiring and performance evaluation.
This position is responsible for building and maintaining long-term internal and external relationships as well as guiding the development of a leadership framework and delivering a range of enterprise-wide initiatives aimed at building a deeper, more flexible leadership bench to serve our growth strategies. The Senior Manager will work closely with front level management, support departments, internal stakeholders and other leaders in support of business needs.