In this role, you will be responsible to manage performance of associates in order to meet employee retention goals, to ensure high statistical achievement and provide opportunities for career development.
In this role, you will be responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements.
The Client Success Manager is responsible for supporting the clients adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solution. The Client Success Manager (CSM) is introduced to the client during the implementation process and becomes the primary face to the client as implementation is closed out and the client goes live with the solution.
In this role, the selected candidate will develop a trusted advisor relationship with clients executive sponsors and operational partners to prioritize attainment of mutual business goals and success criteria.