Manage system events on multiple distributed systems including identifying incidents, determining root cause and restoring services. Provide management with timely and accurate updates throughout shift.
The Management Analyst position focuses on activities on supporting contracts; serves as the subject matter expert and point of contact for information technology contracts and purchasing activities for division projects and operational services involving vendor contracts.
In this role, the selected candidate will be responsible for orchestrating company resources, in the response and delivery of Innodata services, to information services companies and data-driven enterprises.
Coordinate collection and prioritization of feedback as well as the company's response; escalates issues with potential impact to the broader client base to influence operations, product management, and product development services.
Develop strategic solutions based on industry trending and customer analysis, which includes preparing executive profiles, and continuous study of assigned accounts industry, business challenges and trends.