In this role, the successful candidate will analyze and resolve loan issues on a daily basis performing restricted access account updates and/or resolution of processing issues, or answering user questions related to servicing, loan program requirements, or system functionality.
The Support Analyst will also perform complex analysis, testing, and documentation for system defects to existing applications, web based interfaces, and business to business solutions for the business.
In this role, you will support the day-to-day activities associated with an application life cycle including implementation, documentation, issue and enhancement tracking, meeting service level expectations for tier one help desk support and training.
In this role, the selected candidate will respond to, research and resolve trouble reports and system alarms to determine problem severity and diagnose, determine and execute appropriate response actions.
In this role, you will prepare detail project feasibility studies, formulate complete system scope, project cost, time estimates and human resource and IT infrastructure requirements for new and existing computer information systems.
In this role, you will researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily.
As a Technical Application Specialist for this project, your job is to understand the design, networking environment and core functionalities of our locomotives' on-board systems inside-out, so that you can help successfully integrate the new application that will enable our locomotives to be PTC-capable.