In this role, the selected candidate will maintain competence in their area of technical expertise and AIMD, Medical Devices and R&TTE certification; maintain client satisfaction whilst continuing to meet BSIs ethical expectations.
The candidate will provide technical customer service to external and internal customers for their respective WAUSAU product(s). Utilizes internal processes and tools to log, track, update and complete work items initiated by customers.
The Specialist Tech Support Associate is responsible for providing error free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line.
In this role, you will help the team conduct regular audits to ensure that systems are being operated securely, and computer security policies and procedures are implemented as defined in security plans.
In this role, the candidate will select products for customers based on their critical to quality requirements, on-site product demonstration support, preparation of information in professional technical communications, and quantifying and communicating the value that H.B. Fuller brings to the customer.