Manages the help desk and technical support operations for a major group; office; Division; or customer; manages all activities related to the staffing and operation of an information systems help desk.
Develop business plan for team/group operations including budget development. May build industry relations communicating technologies and operational concerns through industry networking. Manages the activities of individual contributors or supervisors in a section or department with accountability for goals, objectives, operational policies. May participate in the development of functional strategy. Has responsibility for hiring, termination, performance and salary decisions.