Responsible for increasing member and provider satisfaction, retention, and growth by efficiently delivering competitive services to providers through a fully-integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes.
The Operations Manager will primarily be responsible for directing the daily activities of the distribution center (DC) on a single shift, including supervision, and proper utilization of space, equipment and manpower.
Works closely with other business leaders and contributors to determine and define the scope of product feature requirements, prioritize requirements, evaluate requests for changes, upgrades, enhancements, etc. in collaboration with internal and external product stakeholders. This includes maintaining close relationships to customers to assess and maintain an awareness of customers needs and perspectives, and maintaining competitive analysis information.
The Production Manager will be responsible for assisting in managing all aspects of manufacturing operations to ensure the delivery of superior customer satisfaction and optimization of manufacturing operations.
Actively drives, creates and supports Company messaging, collateral, and online content by working with Product Management, Global Marketing and Sales team. Also includes product management component to develop programs to push innovation topics to the market and to existing customers.
Lead financial support for a product line including strategic planning by site and product platform, working with the operating team to maximize operating profit through New Product Introduction, Cost-Out, and customer distribution.
Lead a team of Operations Managers, Vendor Managers and Business Analysts responsible for planning and implementing initiatives to reduce the total cost of returns, and improve the customer experience, all while working within a Fulfillment Center environment.
Oversee and promote effective Health, Safety, and Environmental programs and practices, ensuring that high standards of site safety are established, met, and that production floor is maintained in accordance with relevant regulations, agency standards and fiscal considerations.