Develop data-driven approaches to resolve quality issues at companies manufacturing sites. Candidate will be expected to use their background to grasp and solve technical issues. With that, they will use data as the basis for solving the problems and statistics and other tools for root cause analysis, corrective and preventive actions, etc.
Develop and create documentation and support materials for in-house and end-user use; maintain customer relationship management systems and merchant account records, which will include customer data (sensitive and nonsensitive).
On a typical day, but not limited to, the Machinery Reliability Technical Analyst analyze data to create plans and integrate the resources necessary for maintaining or improving company assets. Analyze and improve facilities methods and conditions.
Respond to incidents reported from customers per the established criteria. May provide support to customers after hours and on weekends. Resolve problems efficiently and professionally by applying knowledge of software, applications and hardware.